Prime’s missed refill program is a hit with Medicare plans

Two-touch rapid response program helped more members

August 19, 2018

Two-touch rapid response program helped more members to refill their prescriptions

Prime’s missed refill program was tested with nearly 83,000 Medicare members who had at least a seven-day gap in a CMS Star-adherence medication supply. First, members first got a phone call. Then, within one or two weeks, they got a reminder letter. The adherence rate for the members in the refill program rose 8%.

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