Prime Therapeutics and Magellan Rx enhance specialty pharmacy patient experience with Inovalon’s ScriptMed® SaaS Solution

Upgrade provides streamlined patient support and enhanced digital engagement for data-driven, holistic care

September 18, 2023

Eagan, Minn. and Bowie, Md. – Sept. 18, 2023 – Prime Therapeutics LLC (Prime), a pharmacy benefit manager (PBM) serving more than 40 million members nationally, announces today that Magellan Rx Pharmacy, LLC (Magellan Rx), Prime’s specialty pharmacy, entered into a multi-year deal with Inovalon, a leading provider of cloud-based software solutions empowering data-driven health care, for its ScriptMed® Cloud platform. The improved patient-centered platform aims to drive additional value for Magellan Rx specialty care patients through streamlined support and an enhanced digital engagement experience.

In today’s health care ecosystem, specialty medications account for 55% of total drug spend1 and that is expected to rise given 67% of the pharmaceutical drug development pipeline is comprised of specialty medications2.

“Prime and Magellan Rx offer next-generation pharmacy solutions and a truly differentiated patient experience,” said Nathan Downhour, senior vice president, health care services at Prime. “Adopting the ScriptMed platform for our specialty pharmacy enables us to enhance the patient experience throughout their health care journey using a data driven, holistic approach.”

Implementing the Inovalon ScriptMed Cloud solution is one of the many ways Prime and Magellan Rx aim to deliver improved specialty pharmacy patient care. Prime and Magellan Rx’s approach to specialty care embraces multiple channel solutions, creates a more streamlined patient experience and reduces waste. This model enables Prime to provide dedicated patient support to members on a specialty medication.

Patients using Magellan Rx Specialty Pharmacy will see additional value from ScriptMed, resulting in faster access to therapy and advanced engagement offerings. The platform will support patients with:

  • Self-service for tracking fulfillment and delivery of shipments and refill requests.
  • Streamlined support for patient and provider requests for coverage determination documentation support.
  • Greater support for patients seeking financial assistance.
  • Enhanced digital engagement.

ScriptMed Cloud is the industry’s most advanced cloud solution empowering superior specialty pharmacy patient care and operational efficiency. Powered by the Inovalon ONE® Platform, ScriptMed Cloud offers enterprise-scale, high-speed cloud-based compute, multi-stakeholder workflows, real-time healthcare ecosystem connectivity, advanced analytics, and enhanced data visualization capabilities – all uniquely informed by Inovalon’s massive primary source datasets.

“Our partnership with Prime Therapeutics and Magellan Rx is built on our shared commitment to providing specialty care to patients with a seamless and integrated pharmacy experience,” said Eron Kelly, President of Inovalon. “By combining our expertise in data analytics, cloud technology, and pharmacy management with a forward-thinking company like Prime, we can deliver more coordinated and cost-effective specialty care at scale with the power of ScriptMed Cloud from Inovalon.”


  1. IQVIA Institute for Human Data Science. (2022, April). The use of medicines in the U.S. 2022.
  2. Internal Prime analysis.

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