Stories
How does Prime meet increased call volumes related to COVID-19?
It has hundreds of one-person contact centers across the country (most agents work safely from home and still meet the needs of members with empathy and technology)
April 7, 2020- Changing prescriptions to mail delivery
- Refilling prescriptions before they’re even due so members don’t run out
- Curtailing quantity limits where needed to prevent shortages, and more
Helping our members during this critical time
“Contact center team members within pharmacy benefit managers are essential workers,” says Jon Bunch, assistant vice president, member services. “Our people are on the front lines of health care. When members are anxious, they need a confident, reassuring voice that can help them navigate the system and get the medicines they need. It’s a good feeling knowing we can give them that.”
Prime’s skilled employees are committed to doing their best work, every day, to help members, clients and communities. Member service specialists have the information to answer most member questions quickly and easily. In fact, member service agents can usually resolve more than 90 percent of all issues on the first call.
Related news
Stories
June 2, 2023
HBA names Celia Gonser among 2023 Rising Stars
The Healthcare Businesswoman’s Association (HBA) recognized Magellan Rx’s Director of Strategic Sales Partnership…
Stories
May 16, 2023
Healthcare Businesswomen’s Association honors Dr. Marci Chodroff with a 2023 Luminary Award
Today, the Healthcare Business Women’s Association (HBA) recognized Marci Chodroff, MD, Vice President,…
Stories
May 4, 2023
Prime Therapeutics unveils its Diversity, Equity and Inclusion Transparency Report
Prime Therapeutics (Prime) released its second annual Diversity, Equity And Inclusion (DEI) Transparency…