Customer service careers
As a customer service representative at Prime, you’ll be our voice to more than 33 million health plan pharmacy members and pharmacy-goers nationwide. You’ll have a direct impact on member wellness each day — helping provide the same care we would want for our loved ones.
Department
What to expect
You’ll play a dual role as one of our pharmacy customer service representatives. You’ll be on the front line answering member calls while simultaneously reviewing claims behind the scenes. You won’t be alone, however — we offer comprehensive training and support to help you help members get the medicine they need.
Find affordable solutions for members
Help members understand options where they can save money on their medicine.
Offer a superior member experience
Answer questions members have about their medicine in a clear, empathetic manner.
Audit
Evaluate and improve the effectiveness of governance, risk management and controls.
Customer service success profile
Good listener
Helpful
Detail oriented
Trustworthy
Compassionate
Strong communicator
Culture
What makes a job as a pharmacy customer service representative at Prime unique?
We’re a purpose-driven, privately-held company that’s big enough to make a difference and small enough for you to have an impact.
Flexibility and generous PTO to promote a better work/life balance.
Growth, which offers more opportunities to advance your career.
A culture that promotes and cultivates diversity, equity and inclusion.
News
Your source for the latest Prime news, including product launches, company announcements, client success stories, and much more.
Events
April 28, 2024
Prime presents at: Asembia
Prime Therapeutics/Magellan Rx will once again join industry experts at Asembia’s 20th annual…
Events
Prime presents at: AMCP Annual Meeting 2024
Prime Therapeutics/Magellan Rx is thrilled to once again have a significant presence at…
Events
March 19, 2024
Prime presents at: POLITICO’s “Corrective Action: How to Address Prescription Drug Cost.”
Join POLITICO Live on Tuesday, March 19 at 9 a.m. PT to explore…