Customer service

Be the voice of Prime to more than 33 million health plan members. You’ll have a direct impact on members every day by helping them get the medicine they need to feel better and live well.


What to expect

You’ll play a dual role as a member of our customer service team. You’ll be on the front line to answer member calls, and behind the scenes to review claims. We’ll be with you. We offer training and support so you can help members get the medicine they need.

Find affordable solutions

Help members understand options where they can save money on their medicine.

Offer a superior member experience

Answer questions members have on their medicine in a clear, empathetic manner.


Evaluate and improve the effectiveness of governance, risk management and controls.

Customer service success profile

Good listener

Honor and seek another person’s perspective and have a genuine need to understand the person talking.


Be patient, highly conscientiousness and cooperative.

Detail oriented

Be meticulous while analyzing facts, ensuring accurate information and comparing all known issues.


Be consistent between thoughts, words and actions.


Feels deeply compassionate with ups and downs of individual experiences. Take action that will alleviate other’s distress.

Strong communicator

Looks for new and concise ways to express the most complex thoughts, ideas, actions or emotions.


What makes working at Prime unique?

We’re a purpose-driven, privately-held company that’s big enough to make a difference and small enough for you to have an impact.

Flexibility and generous PTO to promote a better work/life balance.

Growth, which offers more opportunities to advance your career.

A culture that promotes and cultivates diversity, equity and inclusion.


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