Customer service careers
As a customer service representative at Prime, you’ll be our voice to more than 33 million health plan pharmacy members and pharmacy-goers nationwide. You’ll have a direct impact on member wellness each day — helping provide the same care we would want for our loved ones.
What to expect
You’ll play a dual role as one of our pharmacy customer service representatives. You’ll be on the front line answering member calls while simultaneously reviewing claims behind the scenes. You won’t be alone, however — we offer comprehensive training and support to help you help members get the medicine they need.
Find affordable solutions for members
Help members understand options where they can save money on their medicine.
Offer a superior member experience
Answer questions members have about their medicine in a clear, empathetic manner.
Evaluate and improve the effectiveness of governance, risk management and controls.
Customer service success profile
What makes a job as a pharmacy customer service representative at Prime unique?
We’re a purpose-driven, privately-held company that’s big enough to make a difference and small enough for you to have an impact.
Flexibility and generous PTO to promote a better work/life balance.
Growth, which offers more opportunities to advance your career.
A culture that promotes and cultivates diversity, equity and inclusion.
Your source for the latest Prime news, including product launches, company announcements, client success stories, and much more.
February 2, 2024
Prime is committed to closing gaps in cancer care by delivering meaningful oncology solutions to help people living with cancer.
January 30, 2024
Industry experts share new insights from PBM industry, including GLP-1 weight-loss drugs, biosimilars and rising pharmaceutical costs
In the news
January 25, 2024
Reprinted with AIS Health permission from the January 2024 issue of Radar on…