Customer service careers

As a customer service representative at Prime, you’ll be our voice to more than 33 million health plan pharmacy members and pharmacy-goers nationwide. You’ll have a direct impact on member wellness each day — helping provide the same care we would want for our loved ones.

Department

What to expect

You’ll play a dual role as one of our pharmacy customer service representatives. You’ll be on the front line answering member calls while simultaneously reviewing claims behind the scenes. You won’t be alone, however — we offer comprehensive training and support to help you help members get the medicine they need.

Find affordable solutions for members

Help members understand options where they can save money on their medicine.

Offer a superior member experience

Answer questions members have about their medicine in a clear, empathetic manner.

Audit

Evaluate and improve the effectiveness of governance, risk management and controls.

Customer service success profile

Good listener

Honor and seek another person’s perspective and have a genuine need to understand the person talking.

Helpful

Be patient, highly conscientiousness and cooperative.

Detail oriented

Be meticulous while analyzing facts, ensuring accurate information and comparing all known issues.

Trustworthy

Be consistent between thoughts, words and actions.

Compassionate

Feels deeply compassionate with ups and downs of individual experiences. Take action that will alleviate other’s distress.

Strong communicator

Looks for new and concise ways to express the most complex thoughts, ideas, actions or emotions.

Culture

What makes a job as a pharmacy customer service representative at Prime unique?

We’re a purpose-driven, privately-held company that’s big enough to make a difference and small enough for you to have an impact.

Flexibility and generous PTO to promote a better work/life balance.

Growth, which offers more opportunities to advance your career.

A culture that promotes and cultivates diversity, equity and inclusion.

News

Your source for the latest Prime news, including product launches, company announcements, client success stories, and much more.

Stories

February 2, 2024

Prime Therapeutics/Magellan Rx honors World Cancer Day, supports innovative oncology care

Prime is committed to closing gaps in cancer care by delivering meaningful oncology solutions to help people living with cancer.

Stories

January 30, 2024

Mostafa Kamal talks evolution of PBM industry, latest developments, in Fierce Healthcare panel

Industry experts share new insights from PBM industry, including GLP-1 weight-loss drugs, biosimilars and rising pharmaceutical costs

In the news

January 25, 2024

2023 Notable FDA Approvals Include Several Cell and Gene Therapies, First-Time Biosimilars

Reprinted with AIS Health permission from the January 2024 issue of Radar on…