Customer service careers

As a customer service representative at Prime, you’ll be our voice to more than 33 million health plan pharmacy members and pharmacy-goers nationwide. You’ll have a direct impact on member wellness each day — helping provide the same care we would want for our loved ones.


What to expect

You’ll play a dual role as one of our pharmacy customer service representatives. You’ll be on the front line answering member calls while simultaneously reviewing claims behind the scenes. You won’t be alone, however — we offer comprehensive training and support to help you help members get the medicine they need.

Find affordable solutions for members

Help members understand options where they can save money on their medicine.

Offer a superior member experience

Answer questions members have about their medicine in a clear, empathetic manner.


Evaluate and improve the effectiveness of governance, risk management and controls.

Customer service success profile

Good listener

Honor and seek another person’s perspective and have a genuine need to understand the person talking.


Be patient, highly conscientiousness and cooperative.

Detail oriented

Be meticulous while analyzing facts, ensuring accurate information and comparing all known issues.


Be consistent between thoughts, words and actions.


Feels deeply compassionate with ups and downs of individual experiences. Take action that will alleviate other’s distress.

Strong communicator

Looks for new and concise ways to express the most complex thoughts, ideas, actions or emotions.


What makes a job as a pharmacy customer service representative at Prime unique?

We’re a purpose-driven, privately-held company that’s big enough to make a difference and small enough for you to have an impact.

Flexibility and generous PTO to promote a better work/life balance.

Growth, which offers more opportunities to advance your career.

A culture that promotes and cultivates diversity, equity and inclusion.


Your source for the latest Prime news, including product launches, company announcements, client success stories, and much more.


September 16, 2024

Prime presents: Specialty Summit 2024

From September 16–18, 2024, the 21st annual event will connect, elevate and transform relationships, with exceptional speakers, insightful panels and in-person networking, helping to build the future of specialty


June 4, 2024

Five Prime/MRx employees chosen for Women’s Health Leadership (WHL) TRUST memberships

Recipients were determined based on their leadership attributes, dedication to the health care industry and commitment to advancing women in health care