Customer service
Be the voice of Prime to more than 33 million health plan members. You’ll have a direct impact on members every day by helping them get the medicine they need to feel better and live well.
Department
What to expect
You’ll play a dual role as a member of our customer service team. You’ll be on the front line to answer member calls, and behind the scenes to review claims. We’ll be with you. We offer training and support so you can help members get the medicine they need.
Find affordable solutions
Help members understand options where they can save money on their medicine.
Offer a superior member experience
Answer questions members have on their medicine in a clear, empathetic manner.
Audit
Evaluate and improve the effectiveness of governance, risk management and controls.
Customer service success profile
Good listener
Honor and seek another person’s perspective and have a genuine need to understand the person talking.
Helpful
Be patient, highly conscientiousness and cooperative.
Detail oriented
Be meticulous while analyzing facts, ensuring accurate information and comparing all known issues.
Trustworthy
Be consistent between thoughts, words and actions.
Compassionate
Feels deeply compassionate with ups and downs of individual experiences. Take action that will alleviate other’s distress.
Strong communicator
Looks for new and concise ways to express the most complex thoughts, ideas, actions or emotions.
Culture
What makes working at Prime unique?
We’re a purpose-driven, privately-held company that’s big enough to make a difference and small enough for you to have an impact.
Flexibility and generous PTO to promote a better work/life balance.
Growth, which offers more opportunities to advance your career.
A culture that promotes and cultivates diversity, equity and inclusion.
News
Your source for the latest Prime news, including product launches, company announcements, client success stories, and much more.
Perspectives
September 22, 2022
Embracing the future of the modern professional
If you ask a Prime Therapeutics employee where they’re working on a given…
Perspectives
September 20, 2022
Technology and the road to health care transformation
At Prime Therapeutics, we talk a lot about our future – and it’s…
Stories
September 16, 2022
Sirtify cultivates Black male teachers to increase representation in K-12 classrooms
As enrollees in the Sirtify program, Black male students aspiring to be K-12…