MANY VOICES, ONE PURPOSE

As outlined in our 2023 Corporate Social Responsibility Report, we’re committed to creating sustainable social change, rallying around our common purpose.

READ THE FULL REPORT

FROM OUR PRESIDENT AND CEO

Building a strong culture together

Together, we strive to create an environment where every employee feels valued, respected and empowered, irrespective of their background. By fostering an inclusive workplace, we are not only doing the right thing, but we are able to unlock the full potential of our teams and demonstrate empathy and compassion for the people we serve.

— Mostafa Kamal

Our employees

Amplifying our voices

We strive to ensure our workforce represents the communities where we live and the people we serve. Our employee population, which was 6,818 at the time of the report, is diversified along the percentages listed below.

RACE & ETHNICITY 2022 2023
American Indian or Alaska Native 1.0 0.8
Asian 13.4 13.5
Black or African American 12.7 14.3
Hispanic or Latino 6.9 7.1
Native Hawaiian or other Pacific Islander 0.4 0.4
Two or more races 3.0 3.2
White 58.4 57.0
GENDER 2022 2023
Female 66.4 67.2
Male 33.5 32.5

Testimonials

“We need to be innovative in our approach to meet people where they are, and that means meeting their needs at every step in their health care journey. By building robust networks that help people get the medicine they need, designing benefits with a focus on health equity and engaging directly with our members, we’re helping to meet those needs. We have moved forward on our goals largely because so many individuals at Prime and Magellan Rx came together to solve the real issues facing members in a complex health care system.”

Dr. Marci Chodroff
Vice President, Medical Director

“We’re continually working to create an inclusive culture that’s purpose-driven and focused on supporting our employees with policies and work that provides meaning. We strive to honor all the ways in which we differ and recognize how those differences bring the insights we need to serve people best.”

Ashley Block
Vice President, Human Resources Business Partnership

“Empowering people is a cornerstone of Prime and Magellan Rx’s unique approach to health care. Our kaleidoscope of backgrounds, skills and passions allows each of us to contribute to our shared mission, throughout all our communities — to care for others as we would want our families and loved ones to be treated.”

Eugene Yi
Leadership Team Member,
Asian, Pacific Islander, DESI + Allies Employee Resource Group

PRIME TOGETHER FOUNDATION

Creating positive change in our communities

In the wake of ongoing social injustices, our employees established the Prime Together Foundation (the Foundation) in 2022 to work with our communities to address inequality and injustice in all forms, particularly racism, poverty, health and hunger. Each year since, we’ve provided grants to help address these inequities, supporting organizations like the Hennepin Healthcare Foundation and Living Well Disability Services to drive needed change in their communities.

See how a grant from the Foundation helped the Hennepin Healthcare Foundation create positive change in their community.

Watch how Living Well Disability Services can better reach their mission with help from a Foundation grant.

WEEK OF GIVING

Supporting our communities through fundraising

Week of Giving is an annual event that allows our employees to come together to support our five charity partners, many of which address the major health care conditions we help our clients manage.

CHARITY PARTNERS FUNDS RAISED
American Cancer Society $46,527
American Heart Association $45,717
Children’s Miracle Network $102,076
National Multiple Sclerosis Society $30,032
Prime Together Foundation $102,671
  • In 2023, employee participation was 43%
  • Together, we raised more than $327K

CULTURE-SPECIFIC COMMUNICATIONS

Meeting members where they are

Because we serve members from all cultures, abilities and walks of life, it’s crucial that we communicate using the languages they prefer and the methods that work for them. A large part of our work is serving our Spanish-speaking members, and we also serve members who speak other languages and have different accessibility needs, including through contact center assistance, translation services and alternative material formats.

  • In 2023, our Spanish-speaking contact center agents took a total of 16,592 calls in Spanish.
  • More than 160 callers requested a callback in Spanish in 2023.
  • In 2023, we used a third-party translation and interpreter service for 1,228 calls or 21,216 minutes in Mandarin, Vietnamese, Polish, Cantonese, Haitian Creole, Portuguese, Russian, Korean, Somali and other languages.

 

PODCAST

In this episode of our Pharmacy Friends podcast, you’ll find out the true power of people and how Prime is an organization that continues to commit to diversity, equity and inclusion efforts. Our host Laura Spitzack talks with Zabrina Watkins, Melissa Strong and Pat Milligan, about how we unite through common values to find our path, keep growing and fundamentally strengthen our culture and the value we bring to all our partners and the communities we are privileged to serve.