Contact us

We're here to help you get the medicine you need to feel better and live well.

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Call us

Member services 

855.457.0007
TTY users call 711
24 hours a day, 7 days a week

24-hour health care provider contact centers 

Plan specific phone numbers

Corporate

800.858.0723

Members can also call the toll-free number on the back of their prescription benefit card.


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Mail us

Prime Therapeutics, LLC

2900 Ames Crossing Road
Eagan, MN 55121

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Message us

Prescription help: Please call the toll-free number on the back of your prescription benefit card or sign in to your MyPrime.com account.

Careers: If you wish to be considered for employment at Prime Therapeutics, please do not send a message using this form – instead, please visit our Careers web page and submit a job application.

Compliance concerns: If you wish to report a compliance concern or suspected fraud, waste or abuse, please visit our "Report a Concern" page.

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