Resource - Pharmacy and provider

You’re the link between our members and their medicine. 
They count on you for the information they need
about their prescriptions.

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Your resources

Your resources

You can count on us to help you find the information you need:

  • A dedicated 24-hour pharmacy contact center
  • Ongoing communications about plan changes and additions
  • Regular news and updates on current pharmacy topics

Pharmacy providers

24-hour contact center


General (HCSC, MN, ND, NE) – 800.821.4795

Capital Health Plan – 866.469.5662 

Blue Cross and Blue Shield of Alabama – 800.216.9920

Florida Blue – 888.877.6323

Blue Cross and Blue Shield of Kansas – 877.893.8485

Blue Cross and Blue Shield of Montana – 866.590.3012

Horizon Blue Cross Blue Shield of New Jersey – 877.686.6875

Blue Cross and Blue Shield of North Carolina – 888.274.5186

Blue Cross and Blue Shield of Oklahoma – 877.353.0992

Blue Cross Blue Shield of Wyoming – 800.424.7094

Mississippi State and School Employees' Health Insurance – 855.457.0408

Medtronic – 855.457.0624

Medicare Part D

Alignment – 855.457.0622

Capital Health Plan – 866.590.3010

Arkansas Blue Cross and Blue Shield – 800.693.3815

Blue Cross and Blue Shield of Alabama – 877.878.8668

Florida Blue – 888.877.6420

IL, MT, NM, TX > MAPD – 877.277.7898

IL, NM, OK, TX > MAPD, PDP – 800.693.6704

Illinois > MAPD.Special Needs Program, Dual Eligible Special Needs Program – 888.274.5246

Illinois > Medicare, Medicaid Alignment Initiative – 888.840.3068

Blue Cross and Blue Shield of Minnesota > Secure Blue, Platinum Blue – 800.648.2778

Horizon Blue Cross Blue Shield of New Jersey – 800.391.1926

Blue Cross and Blue Shield of North Carolina – 877.277.7893

Blue Cross and Blue Shield of South Carolina – 800.545.8512

Medicaid, Illinois > Family Health Plan – 855.457.0173

Medicaid, Illinois > Integrated Care Program – 888.274.5218

Medicaid, New Mexico – 888.840.3044

Texas Medicaid CHIP – 855.457.0403

Texas Medicaid STAR – 855.457.0405

Electronic prior authorization

You can sign up to use the electronic prior authorization (ePA) system through CoverMyMeds, all that is needed is a computer, and an internet connection.

How to get started:

Visit to see if CoverMyMeds is already integrated with your pharmacy system, and start saving time today. 

If your pharmacy system is not integrated, please contact the pharmacy system directly to request an integration.


Pharmacy provider tools

Access Prime’s:

Prime’s maximum allowable cost (MAC) list
Specialty fee schedule(s)
Compound fee schedule
835 health care electronic remittance advice
Electronic funds transfer (EFT)

Log in | Sign up

Pharmacy claim processing

Vaccine program

Our national network allows participating pharmacies to submit a claim when administering vaccines.


Blue Cross & Blue Shield of Rhode Island Vaccine Processing Requirements

Prior authorization


Home infusion (HI)/Long-term care (LTC) validation

Each Pharmacy or Pharmacy Services Administration Organization (PSAO) participating in Prime’s HI and LTC networks must annually validate they are able to follow the guidelines outlined in Prime’s HI and/or LTC pharmacy networks.

Failure to validate may result in termination from Prime’s HI or LTC networks.

Long Term Care Validation 
Home Infusion Validation

Please note, if you are participating in both Prime's Long Term Care and Home Infusion networks, you need to complete both validation forms.


Compliance/Fraud, waste and abuse

Training and certification requirements

Every pharmacy in Prime’s network must do the following to meet compliance requirements:

Training: Provide CMS’ general compliance and fraud, waste and abuse training to each pharmacist and pharmacy staff member upon hire and annually from then on.

Certification: Complete the FWA Certification form that is part of your pharmacy profile on NCPDP. Download instructions

Record keeping: Maintain internal training logs.

Policies and procedures: Maintain internal training protocols.

The resources needed to meet these requirements are:

CMS General Compliance Training
CMS Fraud, Waste and Abuse Training
Prime’s Code of Conduct

Pharmacy audit

Report compliance, privacy, or fraud, waste and abuse concerns


Report suspected compliance concerns:



Report privacy concerns or potential protected health information (PHI) disclosures:


Fraud, waste and abuse

If you suspect fraud, waste or abuse (FWA) by a covered person, prescribing provider, participating pharmacy or anyone else, notify Prime at 800.731.3269 or

Anonymous reporting

Report a compliance concern or suspected fraud, waste or abuse anonymously, by contacting Prime’s 24-hour anonymous compliance hotline: