Report compliance, privacy, or fraud, waste and abuse concerns

Please note this contact information is not for the inquiries below. Please contact Member Services using the toll-free number on the back of your ID card or sign in to your member account to discuss:  

  • Medication or prescription questions,  
  • Prior Authorization status,  
  • Denials or appeals, or  
  • Drug pricing or coverage issues 
     

Compliance 

Report suspected compliance concerns:
612.777.5523
Compliance@PrimeTherapeutics.com

Privacy

Report privacy concerns or potential protected health information (PHI) disclosures:
888.849.7840
privacy@primetherapeutics.com

Fraud, waste and abuse

If you suspect fraud, waste or abuse (FWA) by a covered person, prescribing provider, participating pharmacy or anyone else, notify Prime at 800.731.3269 or FraudTipHotline@PrimeTherapeutics.com.

Anonymous reporting

Report a compliance concern or suspected fraud, waste or abuse anonymously, by contacting Prime’s 24-hour anonymous compliance hotline:
800.474.8651
Reports@Lighthouse-Services.com
www.lighthouse-services.com/prime