Customer service careers
As a customer service representative at Prime, you’ll be our voice to more than 33 million health plan pharmacy members and pharmacy-goers nationwide. You’ll have a direct impact on member wellness each day — helping provide the same care we would want for our loved ones.
Department
What to expect
You’ll play a dual role as one of our pharmacy customer service representatives. You’ll be on the front line answering member calls while simultaneously reviewing claims behind the scenes. You won’t be alone, however — we offer comprehensive training and support to help you help members get the medicine they need.
Find affordable solutions for members
Help members understand options where they can save money on their medicine.
Offer a superior member experience
Answer questions members have about their medicine in a clear, empathetic manner.
Audit
Evaluate and improve the effectiveness of governance, risk management and controls.
Customer service success profile
Good listener
Honor and seek another person’s perspective and have a genuine need to understand the person talking.
Helpful
Be patient, highly conscientiousness and cooperative.
Detail oriented
Be meticulous while analyzing facts, ensuring accurate information and comparing all known issues.
Trustworthy
Be consistent between thoughts, words and actions.
Compassionate
Feels deeply compassionate with ups and downs of individual experiences. Take action that will alleviate other’s distress.
Strong communicator
Looks for new and concise ways to express the most complex thoughts, ideas, actions or emotions.
Culture
What makes a job as a pharmacy customer service representative at Prime unique?
We’re a purpose-driven, privately-held company that’s big enough to make a difference and small enough for you to have an impact.
Flexibility and generous PTO to promote a better work/life balance.
Growth, which offers more opportunities to advance your career.
A culture that promotes and cultivates diversity, equity and inclusion.
News
Your source for the latest Prime news, including product launches, company announcements, client success stories, and much more.
Events
September 16, 2024
Prime presents: Specialty Summit 2024
From September 16–18, 2024, the 21st annual event will connect, elevate and transform relationships, with exceptional speakers, insightful panels and in-person networking, helping to build the future of specialty
Stories
April 26, 2024
RECAP: Academy of Managed Care Pharmacy (AMCP) Annual Meeting 2024
Stories, perspectives and news coverage of Prime Therapeutics/Magellan Rx from AMCP 2024
In the news
April 24, 2024
AMCP 2024: Key Takeaways From Leading Speakers
American Journal of Managed Care (AJMC): Session speakers at the Academy of Managed Care Pharmacy (AMCP) 2024 annual conference share their favorite parts of the event and the key takeaways they will leave the conference with