Coronavirus update

June 1, 2020

Pharmacy FAQs

Prime Therapeutics continues to closely monitor the COVID-19 coronavirus situation across the country. We know our members rely on us to get their medicine. We stand ready to meet their needs.

We have also taken steps to protect and safeguard our employees. Most of our employees have transitioned to work from home. We will remain a primarily remote organization through fall of 2020 and are actively working to determine how and when we can safely reopen our buildings. As a company, we are fortunate to have technology that allows us to do our work remotely and employees who are dedicated to serving our members and safeguarding our communities.

Prime is considered an essential business and is prepared with the documentation necessary to allow employees to continue perform their work serving members and monitoring drug availability, regardless of any directives or orders from state or local governments.

If you are a member who needs information about your own benefits, please see for more information about your specific health plan.