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Be on the front line of helping customers by answering questions and directly impacting how they get the medicine they need.

People are our priority

Helping others is the top priority of our Member Services department. As part of our team, you’ll be on the front line to answer calls and provide help when our customers need us.

But you won’t be alone. We’ll support you with thorough training to answer questions about pharmacy benefits and help customers get the medicine they need. You’ll have a direct impact on our customers every day. And you can do it all right from home.

At Prime, our culture is focused on our people. We create opportunities for professional growth, allowing employees to step up into new roles and develop their skills across our company.

Important skills

As a Member Service Specialist, you’ll take calls from health plan members, pharmacies and providers using computer-based tools to research their specific benefit plans. Empathy and active listening are important skills for our Member Service Specialists. We are looking for people who can:

  • Help create a better member experience to help people get the medicine they need to feel better and live well
  • Learn about the health care industry to perform work that makes a measurable difference
  • Work from home effectively and are eager to grow into roles of increased responsibility and leadership

If you’re bilingual, you will have an opportunity to use your language skills to connect with non-English-speaking members.