Magellan Rx 2023 year-End Deadlines

November 2, 2023

Impact: Legacy Magellan Rx clients

At Prime/Magellan Rx, we are a dedicated partner committed to keeping you informed.

The end of the year is rapidly approaching, and we understand how busy this time of year can be for everyone. To provide our customers with the best possible service, we would like to bring to your attention the following year-end deadlines. Any benefit configuration and identification card requests received after these dates will be processed in order as received.
Thank you for working with us on this timeline. It is our goal to provide you and your customers with a high level of service. We value our partnership and look forward to the New Year. 

Year-end deadlines

Due date

Deadline Category

Deadline details

Nov. 22, 2023 Benefit Configuration Submit new benefits by this date to ensure new benefit plans are documented and approved in time.
Nov. 22, 2023 Magellan Rx ID Card Printing Services1 Client approval of new or updated ID card layouts due.
Dec. 1, 2023 Benefit Configuration All finalized requirements for benefit plan configuration revisions and new implementations must be received and approved by this date to ensure they are fully tested and in production by Jan. 1, 2024.
Dec. 1, 2023 Magellan Rx ID Card Printing Services1 Eligibility production file due.
Dec. 1, 2023 Eligibility Interfaces2 New Eligibility Interfaces—test files due.
Dec. 4, 2023 forward Benefit Configuration As in the past, for benefit configuration requests that are received and approved after Dec. 1, 2023, there will be an autoload benefit option available; business requests will still be accepted after this date. This allows for a plan to go live with basic plan parameters, copays, and accumulations. The complete benefit build will be completed on a first-come, first-served basis. 
Dec. 15, 2023 Group Structure Finalized group structure must be received. Group structure is required to successfully load eligibility.
Dec. 18, 2023 Eligibility Interfaces2 New Eligibility Interfaces—production files due.
Dec. 26, 2023 Eligibility Interfaces2 Existing Eligibility Interfaces—production files due.

1 Magellan Rx ID card printing services include new ID card layouts & updates to existing ID card layouts, including changes to benefit values on combination (Rx + Medical) ID cards produced by Magellan Rx.

Eligibility interfaces with 3rd party ID card printing services when Magellan Rx is not printing ID card.
Holiday hours

Our holiday hours are listed below. As a reminder, members can reach our Customer Service Department 24 hours a day, seven days a week (including holidays) by calling the Rx phone number on their ID cards. In addition, online access is available at or via the MRx Mobile App available on the Apple app store and Google play store. Search for “Magellan Rx” in your app store to download the app.

Thanksgiving: Closed Thursday, November 23, 2023, and Friday, November 24, 2023.

Christmas Eve, Christmas Day and New Year’s Day:  Closed Friday, Dec. 22, 2023, Monday, Dec. 25, 2023, and Monday, Jan. 1, 2024.

For questions, please contact your account representative.