Self-serve your Prime/MRx application password reset starting

September 20, 2023

Save a phone call to the IT Service Desk by utilizing Prime’s new password self-service tool!

Prime/MRx clients who need to reset their password for applications or unlock their accounts no longer need to call the Prime/MRx service desk to do so. Password Self-Service (PwSS) is a new, easy-to-use tool allowing you to quickly resolve access issues on your own, getting you to the application you need faster.  

Utilize PwSS by browsing to and follow the details using these instructions. 

We hope this new service will improve your experience with accessing Prime/MRx applications. 

Prime’s existing Password management tool, PrimeSecure, which utilizes security questions for password resets will be replaced by PwSS on 10/15. 

If you have questions, please reach out to your Health Plan Markets (formerly known as Client Engagement*) representative. 

*There are no changes to the support clients receive from Prime team members.  We have simply updated the Client Engagement business unit name to Health Plan Markets to capture more clearly the Prime + MRx structure.