As a pharmacist, you make a difference in the care of members. More than dispensing prescriptions, we know you also dispense advice and guidance. Prime is dedicated to providing you with the information you need to better serve your customers. Count on Prime for:

• A dedicated 24-hour Pharmacy Contact Center
• Ongoing communications about plan changes and additions
• Regular news and updates on current pharmacy issues

24-Hour Pharmacy Contact Center

Our pharmacists and staff specialists are standing by, ready to answer any questions you may have about medications, prescriptions, benefits and formularies. If you have general questions, you can also contact us via e-mail, .

For more urgent questions call our Pharmacy Contact Center

Pharmacies

On February 13, 2008, Prime began requiring that all claims transmissions include the pharmacy National Provider Identifier number (NPI). The Service Provider ID Qualifier (202-B2) must equal 01 and the Service Provider ID must be the Pharmacy NPI number. Please note refill prescriptions may require a manual update on your system if the initial prescription was submitted with an NCPDP number.

Prescribers

Prime will continue to accept the Prescriber DEA or the Prescriber NPI after May 23, 2008. However, when available, Prime prefers the Prescriber NPI as the submitted value.

For more information please see the links below or e-mail, .

NPI Frequently Asked Questions
NPI Test Scenarios

Commercial Vaccination Administration Network

Prime's Commercial Vaccination Administration Network is a National Network which allows participating pharmacies additional payments for the administration of covered vaccines.

Commercial Vaccination Administration Network Processing Requirements
Commercial Vaccination Product Listing

SCRIPS is an incentive program that reimburses pharmacies for each Blue Cross and Blue Shield of Minnesota (BCBSM) member referred to the BluePrint for Health^® stop-smoking program. SCRIPS is a collaboration between BCBSM, Prime and participating pharmacies.

Referral Form
Order Form
Instruction Sheet

If you suspect fraud, waste or abuse, whether by a member, provider, pharmacy or anyone else, please notify Prime's Pharmacy Help Desk at (800)821-4795 or send the information to: Prime Therapeutics LLC, Attn: Pharmacy Compliance Officer, P.O. Box 64812, St Paul, MN 55164-0812.