Our Mission and Guiding Principles
At Prime, our mission is to provide the highest quality care and service for members while focusing on delivering the lowest cost of care and empowering clients to make informed decisions in health care management. And our culture reflects the industry we serve: fast-paced consumer-focused, expanding and evolving.
Our guiding principles serve as the foundation for the solid work environment and the successful business outcomes we enjoy:
- Trust & Respect
We value the diversity of ideas and backgrounds each individual brings to Prime. We share expectations, listen to one another and assume positive intent in our interactions. - Driving Results
We are well-informed and proactive. We take personal accountability for delivering results and are willing to make hard decisions and overcome obstacles in order to do so. The manner in which we achieve results is valued as highly as the results themselves. - Innovation
Innovation, flexibility and creativity are critical to our success. To lead our industry, we continually look for new and better ways of doing things. We are not afraid to take risks and are not discouraged by our mistakes. - Teamwork
We work together to consistently deliver outstanding results to our clients and their customers. We proactively and willingly share information within and across departments to ensure we are knowledgeable and well-informed. - Consumer Focus
The health care consumer's welfare will always come first. We approach our work with the best interest of consumers foremost in our minds. - Celebrate Success
Every Prime employee is critical to our success. We define success so that we can acknowledge and celebrate our accomplishments. We recognize others for good work because each person's or each team's achievement benefits us all.
