Serving stakeholders, not stockholders
Prime Therapeutics is an independent pharmacy benefit manager that is committed to the health of those we serve. Our "people over profits" approach reflects our privately held heritage. We also believe it produces the best results.
Our health care system is fragmented. Instead of working together, doctors, pharmacists and insurers often focus only on their own pieces of the puzzle. Poor communication and lack of coordination cause errors and create gaps in care.
Prime has a different view. Because we are collectively owned by non-profit health plans, we never forget that drugs are part of a bigger picture. We exchange pertinent data and insights with health plans and work with them to coordinate across pharmacy and medical benefits. We leverage our unique connections to deliver programs that lead to the best health outcomes.
Our comprehensive capabilitiesCore services
- Benefit design and consultation
- Administration, including claims processing
- PrimeMail® home delivery service
- Prime Therapeutics Specialty PharmacyTM
- Formulary development and management
- Drug safety and quality programs
- Clinical analytics/outcomes
In the News
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Prime at a Glance
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Compliance at Prime means we are doing our work well and right. We act with integrity as we meet the many requirements that apply to our business. Our compliance program sets out a framework to support our ethical culture. It also helps the company meet its obligations. This framework includes the Code of Conduct, policies and other resources.
Given this strong framework, our employees know they can focus on Prime's purpose - to help people get the medicine they need to live better and feel well.
Code of Conduct
Prime's Code of Conduct provides guidance for everyone at Prime to conduct business legally, responsibly and ethically. The Code sets out rules for lawful and ethical conduct that apply to every employee, contractor and member of the Board of Directors.
Use the Anonymous Compliance Hotline at 800.474.8651 to report suspected violations of the Code of Conduct or other compliance concerns. Use the Fraud, Waste and Abuse Hotline at 800.731.3269 to report concerns related to fraud, waste and abuse.
Member privacy is very important to us. If you have a privacy concern, please call the Privacy Hotline at 888.849.7840 or contact us by email at firstname.lastname@example.org.