Understanding your pharmacy benefits is key to staying healthy, staying happy and saving money. Have questions about your medications? Want to compare drug costs? Need to order a prescription? You've come to the right place. Choose the link below that best fits you.
All Medicare members served by Prime.
Members of Blue Cross and Blue Shield Plans including Florida, Illinois, Kansas, Minnesota, Nebraska, New Mexico, North Dakota, Oklahoma, Texas, and Wyoming.
Members of Blue Shield of California.
PrimeMail Dispensing Facilities
Prescriptions are processed at both our Texas and New Mexico facilities Monday through Friday from 6:00 a.m. to 6:00 p.m. CST.
PrimeMail Pharmacy
P.O. Box 650041
Dallas, TX 75265-0041
PrimeMail Pharmacy
P.O. Box 27836
Albuquerque, NM 87125-7836
Customer Service
24 hour PrimeMail Member Service
(877) 357-7463
PrimeMail is committed to providing high quality service. If you have any concerns about PrimeMail's practices, complaints may be filed at:
Prime Therapeutics
1305 Corporate Center Drive
Eagan, MN 55121
Attn: Legal Department
Texas Board of Pharmacy
William P. Hobby Building, Suite 3-600
Austin, Texas 78701-3942
(512) 305-8000
www.tsbp.state.tx.us
New Mexico Board of Pharmacy
5200 Oakland NE Suite A
Albuquerque, New Mexico 87113
(505) 222-9830
www.rld.state.nm.us/pharmacy
