We go the extra mile to provide effeicent and consistent service.

Supporting Clients

Building solutions to improve members' health while controlling costs for them and our clients is our top priority. Prime takes a consultative approach with clients to ensure their unique pharmacy needs are met. Prime clients have access to many innovative pharmacy benefit management products and services including:

Specialty Pharmacy Services - Triessent®

Prime's specialty pharmacy program, Triessent, provides specialty pharmacy solutions that support a superior member experience and balance financial and logistical considerations of members and clients.

Mail-Service Pharmacy - PrimeMail®

Safe, convenient, cost-effective prescription home delivery services are available through Prime's mail-service pharmacy, PrimeMail. Our state-of-the-art facilities offer a fully integrated mail service solution for members nationwide and are backed by expert pharmacy staff and account support.

PrimeImpact® Clinical Programs

Prime offers a suite of programs that impact drug utilization patterns. PrimeImpact clinical programs help ensure members achieve the best health outcomes at the lowest financial costs.



Consumer-Directed Health Plan Support

Prime's Integrated Product Solutions (IPS) system facilitates electronic messaging with fiduciaries, handling a combination of account types and integrating with debit card vendors for flexible payment options. IPS stores member benefit and account eligibility information so that at the point of sale members have immediate access to their account funds without the hassle of a separate debit card or paper claims. Prime's integrated approach to claims management provides real-time eligibility verification and accurate accumulator calculation.

Pharmacy Network Management

Prime provides participating pharmacies information on plan changes, continuing education opportunities and general claims adjudication issues in addition to online messaging with every adjudicated claim.

Medicare Part D Administration

Prime has a separate Government Programs department specifically dedicated to supporting the Medicare Part D program. This department serves over 800,000 Medicare Part D beneficiaries while meeting the needs of our clients and the requirements of the Centers for Medicare and Medicaid Services.