Trust and Respect Colleagues

We will listen to and respect the ideas of others. We will assume positive intent in all interactions and correct mistakes without blame.

Encourage and Support Innovation

Innovation, flexibility and creativity are critical to our success. To lead our industry, we will look for new and better ways of doing things. We will not be afraid to take risks and will not be discouraged by our mistakes.

Build Teamwork

We will depend on and support one another in all aspects of our business. We will proactively and willingly share information within and across departments to ensure we are knowledgeable and well informed. We will be a cohesive team that is equipped to deliver outstanding service to our clients and their customers.

Act in the Best Interest of the Consumer

The health care consumer’s welfare will always come first in our decision making. We will make decisions and approach our work with the values of consumers foremost in our minds.

Recognize Success and Celebrate Company Milestones

Every Prime employee is critical to our success. We will define success so that we can acknowledge and celebrate our accomplishments. We will recognize others for good work because one person's achievement benefits us all.